Re: Faulty goods.

On 16 Aug, 20:31, Jack <jackdawson...@xxxxxxxxxxx> wrote:
Tappy Lappy wrote:
"Damn Nice Bloke" <dnbh...@xxxxxxxxxxxx> wrote in message
news:h69afo$bf$1@xxxxxxxxxxx
steve robinson wrote:
Tappy Lappy wrote:

Bought a flat screen TV last June which was very slow in changing
channels. I rang
the manufacturer to see if this was a common fault but they sent their
engineers
out who did agree with me and changed the main circuit board but the
fault was
still there. They said it could be the aerial and/or the reception area.

We were going to move house in a different area so I decided to wait and
see what
a new location/aerial would bring and in the meantime wrote to the
supplier
informing them of the situation.

We have moved and the problem still exists so I have informed the
supplier who is
going to send one of their own engineers to check, in fact it is the
same firm who
changed the PCB. What are my entitlements; am I entitled to a full
refund,  a new
TV costing the same as the orignal -  £1000, or a new TV model,
equivalent to
today's prices as in general they have dropped by a couple of hundred
pounds.  TIA
You are entitled to a repair

Not if the set isn't faulty he isn't. Some sets do take a long time to
change channel due to the processor having so much to do. The OP sounds as
though he is impatient.

Not when it is up to 15 seconds sometimes. The engineers agreed on the first
visit that
the time between channels was too long, and again when they changed the PCB.

But if the engineer has changed the pcb there is nothing left so the set
is working as it was designed to do.- Hide quoted text -


Something working as it was designed to do, does not per se make it
fit for purpose, or free from fault in what could be expected in
normal operation of goods of this type.

Toom

.

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