Re: Three price discrepancies in a week at Tesco
- From: "Derek F" <lordpilrigNOX@xxxxxxxx>
- Date: Thu, 9 Jul 2009 23:02:03 +0100
How long ago was that and which branch? I'll go there:-)
We went into a Tesco store we were passing one Sunday afternoon. We had not
realised that Supermarkets close at 4PM on Sundays. They dimmed the lights
and asked people to hurry along. We then had a problem with some money off
vouchers that the checkout operator could not scan and had to go to the
Customer Service Desk to get the money off. Did not check the bill till we
were outside and found a clanger on it. We turned back but the shutters had
been put down, the staff sorting out trolleys outside could not let us back
in so we had to make a return trip the next day with the item.
You should also check the weight of items you buy when you get home. We
bought a big leg of Pork from Sainsbury's one Christmas Eve and found that
the weight marked on it was over a pound out. We kept the label and took it
back after the holiday.
Derek
"bombthrower" <gaggle@xxxxxxxxxxxxxxxx> wrote in message
news:Pvs5m.32777$2V2.25681@xxxxxxxxxxxxxxxx
i went back to a tesco store to say i had been overcharged and when it was
checked and i was found to correct they did not just give me back the
mistaken amount they refunded the whole amount on the till receipt ,they
were saying it was our fault and our policy is to refund in full amount on
the disputed till reciept, very nice people.
"turbo" <turbo@xxxxxxxxxxxxxxxxxx> wrote in message
news:Irr5m.53868$OO7.19854@xxxxxxxxxxxxxxxxxxxxxxxxxxxx
Somerfield are the worst at price errors in my experience- and alwaysOnce at Christmas we debated whether to buy two or three Hams.Once again today I had to go to Customer Service to complain about a
wrong shelf price ticket. Organic musrooms, 200g + 25% free, on theWe were in Tesco the other day where they had 160 + 80 Free Tetley tea
shelf at 68p, till rang up 77p.
The assistant went on her usual tour of the store to check that I
wasn't telling porkies. Five minutes later she returned, saying "The
pack size on the label is wrong, that's why the price is 77p." When I
pointed out, politely, the idiocy of this statement, she said, well,
the store will refund the difference anyway. Goodness me, I thought.
How NICE of them! I suggested that the 25% free meant that the 200g
pack usually sells for 68p, but today the packs contained 250g
instead
of 200g. The shelf price stays the same (it's been 68p for quite some
time).
Now, the thing to take away from my experiences over the past week,
but also over the past few months and years is that the majority of
shoppers do not check their receipts as carefully as I do and are
therefore being royally ripped off over the course of a year's food
shopping. It's inevitable that I am not the only victim.
I don't know how many shoppers Tesco gets every day, but it is
probably a quite considerable number, given the number of stores
there
are. If every shopper, should (s)he check the receipt, determine one
discrepancy in, say, one shopping event in three, that all adds up to
a very considerable amount of money, which normally, and unfairly,
disappears into the Tesco profit machine. I am just ONE shopper, at a
relatively small branch and I have to visit Customer Service fairly
regularly.
Also, their refund policy seems to change with the weather. The other
day it was that the price of the item was refunded AND one got to
keep
the item. Today it was double the difference in price, i.e. 18p. Not
a
fortune for many, but why should the nation pay more just because of
inefficiencies on the shop floor?
MM
bags
for
£3.55. Under that shelve they had a big display of 160 + 80 Free tea
bags
for £3. We closely examined several packets to ensure that they were
indeed
the same. We naturally took a £3 bag. I put it as the first item on the
belt
to be sure to catch the price on the screen. It came up as £3.55. We
went to
the customer service counter and asked her to check the price of our
item.
She scanned it and said that it was £3.55. We told her that we had
taken it
from the £3 ones and that they were all the same. She checked on her
terminal and said that the £3.55 ones are 750 grm packs and the £3
packs are
500 grms in weight. My wife takes her to the display and the girl has
to
admit that both displays/shelves have 750 grm packs and are priced
differently. She asks someone to take away the BIG special offer £3
tickets.
She then does the Tesco Sum of taking away the price charged from the
price
it should be and doubles it for our refund. Now, I tell her for my next
trick...We had two packs of Lamb Stakes marked as reduced from £6 to
£3.95
but had been on our bill at £6.00 each. Another Tesco Sum which results
in
another £8.20 refund for us. She said that the reduced bar code tickets
had
not been covered by the new tickets so that the scanner had read the
old bar
code.
Now for my third trick....We had six bottles of wine from a display
that
said Three for £10 or Six for £19.The bill showed three bottles of Rose
at
£4.89 each and three bottles of Red at £5.29 each and the discount
worded as
'Wine 75 cl buy 3 for £10' with the discount showing as £10.54 making
it a
total of £20.... another Tesco Sum.
I later realised that we had an extra 5% discount for buying six
bottles.
and that was probably the way it should have been considered as being
just
under £19
It pays to shop at Tesco:-) My wife says that we will be barred there
soon!
Derek.
Well, there you go. Not just me, is it? Take our combined experiences
and extrapolate across the nation (Tesco: 1500 stores) and we're
probably talking of hundreds of thousands of pounds extra profit per
annum because of faulty ticketing and too many gullible shoppers.
MM
Unfortunately we decided on two as at the checkout there was a price
discrepancy between the bar code and the shelf price. This was when the
policy was to give you the item(s) free plus your money back.
Asda used to have an ongoing error every time they had a special offer
on Rice Krispies. They were £1.75 a packet at the time and the offer was
two packs for £3. They always and at different branches ended up as
£2.64 as the deducted the wrong amount.
Derek
with their special offers. See something in the freezer and it will
have a huge ( relative to the rest of the price signs they have) that
says 'Special Offer £1'- like Heinz weightwatchers meals a few weeks
back.
Take 4 assorted to the tills and find they are £1.57 or more. ' Price
Check ' shouts the assisstant,. doing all they can to embarass you..
Young lad comes back and confirms £1.57.. Get the supervisor and drag her
round the the freezers, who promptly rips the £1 sign down, shouting the
signs in the wrong place, and sticks it in the bottom of another
freezer.. So now there is no 'Special Offer' sign , just a miniscule
£1.57 that was underneath the big sign.
Complained to the Manager, who at first denied he was the Manager ,
except his picture was on a wall chart next the till, and he confirmed
the sign in the freezer was £1.57 , and had never been a £1.
Came home and complained to their head office ( didn't buy them at that
price because the co-op and others had them at 99p anyway) but they
couldn't give a damn and NEVER bothered to contact me again. Somefield
doesn't get the dirt off the soles my shoes any more.
.
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