Re: Extended warranties and 'wear and tear'

Ste wrote:
On 11 Apr, 00:11, Dave <f...@xxxxxxx> wrote:
Ste wrote:

Make a formal complaint in writing. Then escalate it towards a
complaint to the regulatory authorities, or a court claim against the
retailer from whom you bought the laptop, and possibly the company who
issued the warranty.
I bought the laptop new, with a 1 year warranty from a retailer in London.

I had the option of extending the warranty to three years (i.e. an extra
2 years) by buying a warranty from Sony within one year of purchase. So
a week or so before the year was up, I bought an extended warranty via
the Sony web site.

Since the extended warranty was purchased directly from Sony via the
Sony web site, no retailer is responsible for this.

No, you sue the retailer for the fautly goods. You did know you can
file a claim against the retailer years after the goods were
purchased, didn't you?


I did not know this, but why should they be responsible for an item sold with a 1 year warranty? Can you tell me more about this.


Is the original retailer the best place to sue? The only one?

I've dug out the extended warranty order acknowledgment from Sony, but the reply address is 'noreply@xxxxxxxxxxxxx' so not much chance of getting anywhere replying to that. There is a sentance:

*****************
For all contact information, please visit http://www.vaio-link.com/
*****************

I don't have any details about who actually took my money though.

The postal address looks like it's Belgium, which I assume makes the problem even more complex.

So basically

1) Laptop purchased in London's Tottenham Court Road
2) Extended warranty *probably* paid to Sony in Belgium (not confirmed this).
3) Repair cost paid to Sony in Scotland.

The repair cost was paid to Sony in Scotland via a credit card. Any chance of me claiming from the credit card company?

--
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