Re: repairer failed to return goods

Mike Ross wrote:
On Sat, 31 Jan 2009 16:15:57 GMT, "steve robinson"
<steve@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

tg wrote:

I have an audio gadget that I sent to a repair company to be repaired
but they let me down. They've had by device for two and a half months and
still have not made any progress in fixing it. So I wrote to them asking them
to return my device. They responded by email saying they will return it but I
haven't received anything and that was two weeks ago. I know that I have to
give them ample opportunity to return my device but now - in the event that I
will never get my device back - either through lost in the mail or whatever -
I'd appreciate advice as to how I can make the company pay for the
replacement cost of the device. Should I issue a county court summons? or is
there a better procedure? thanks for any advice.

You can sue for the return of the device or its relacement cost .

The problem you have got its value will be that of the broken unit not a new
one so it may not actually be worth the effort unless the item was of high value

Why only a civil remedy? Isn't wilful failure to return property to the lawful
owner, theft?

Who said anything about wilful? The item could well be lost. A repair shop would hardly deliberately steal it.




.

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