Re: Distance selling regs/ small claims court?

In article <gdlden$567$1@xxxxxxxx>, Seb <nospam@xxxxxxxxxx> writes

"Tommy Tucker" <news@xxxxxxxxxxxxxxx> wrote in message
news:gdlcot$foi$1@xxxxxxxxxxxxxxxxxxxx

take the payment for the parts in advance in future.

and could still fall foul of the dsr, customer demands full refund..

As suggested by PP I do not believe this applies. I assume you are referring to DSR as it relates to _your_ customer and not the relationship with your suppler?

Any serviceeable item that any supplier stocks will always be shifted, if
you paid 20% re stcok fee, im sure he is over the moon with that.

and damage our relationship with the supplier, we use him daily

Absolutely, no need to screw a trusted supplier due to a possible breach of contract by a customer.

In addition to the parts issue, have you an agreement to settle your costs for the call out and diagnosis of the fault? Unless you were very casual in your arrangement with the customer when you agreed to turn out then you will likely have formed a contract for that part too.
--
fred
BBC3, ITV2/3/4, channels going to the DOGs
.

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