Re: DSR - When are goods made to the customers specification?

Peter Crosland wrote...
If you paid by credit card and the total was over £100 then claim from them.
They will simply charge the company. Much quicker and not problems with
collecting after getting a court judgement. Often the company will give in.
In any case report the whole thing to trading standards.

Noted, that is indeed much quicker - specifically re collecting.


martin wrote...
Why DSR and not SOGA? If parts are missing then reject under
SOGA and they pay for the return postage.

I chose to reject under DSR as most appropriate:
If handed it in a shop I would have handed it right back.

Without fully opening:
The radiator outer surface had an ugly gap from scruffy alignment;
inner surface had continuous ugly huge shards of aluminium; paint was
thin, missing in several areas, badly sprayed. On a low 240mm high x
550mm aluminium radiator such faults are glaringly obvious.

Later that day:
The existing VERY old electrical radiator was found to be 750W, not
500W, as advised by another manufacturer (easy mistake - dimensions
are identical).
Even if the new supplier refinished & repainted it, it would be
undersized.

Quicker to toss it back under DSR, than waste more time.


I also noticed you offered to pay for the outward postage, I think
you'll find it's only the return postage you're in for under DSR and
they have to stand the outward postage as part of the costs of doing
business.

I know - it was goodwill to get a speedy resolution :-))

Unfortunately they did not reply to any communication.
Today RM tracking shows the letter was signed for today, Tuesday.

Now RM standard parcels are 5 working days, Friday.
If no refund within a week of that, I will boot paperwork to CCC.
.