Re: DSR - When are goods made to the customers specification?

js.b1@xxxxxxxxxxxx wrote:
DSR - When are goods made to the customers specification?

Purchase:
Online website lists various aluminium radiators with towel rail style
electric elements screwed in horizontally. One product >£100 was
purchased via Google Checkout & free shipped next day.

Receipt:
Polythene over polstyrene removed in front of courier before signing.
Floor mount brackets as depicted on website NOT evident. Decided to
reject under Distance Selling Regulations. Did not open further, re-
wrapped in rolls of bubble, cardboard & tape.

Why DSR and not SOGA? If parts are missing then reject under SOGA and they pay for the return postage.

I also noticed you offered to pay for the outward postage, I think you'll find it's only the return postage you're in for under DSR and they have to stand the outward postage as part of the costs of doing business.
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