Re: parts for discontinued products

On Thu, 25 Sep 2008 11:03:05 +0100, "M.I.5¾"
<no.one@xxxxxxxxxxxxxxxxxxxxxx> wrote:


"a kirk" <noone@xxxxxxxxxxxxxxx> wrote in message
news:zKKdnail_rhu0UbVnZ2dnUVZ8rGdnZ2d@xxxxxxxxxxxxxxxxx
(sorry, i posted this to the other group first by mistake)

hi all
i'm interested in whether or not a retailer has any legal obligation to
provide consumbles/ parts for products they sell where the product is
unique
to the retailer
.... can someone buy a motorbike from a motorbike shop (not a reputable
brand obviously) and be told a few weeks later after a minor accident
"sorry
we've discontinued that bike now, no parts are available anymore" would
there be any legal recourse?
i've heard all parts must be available for cars (which could keep the car
off the road) for 10 years after the product is discontinued- is this an
actual law or have any legal basis ?
similarly could a shop sell something like a printer and then say 9 months
later when the customer needs a new cartridge say sorry it's been
discontinued you'll need to buy a new printer?


I once read that failing to ensure a supply* of spare parts and consumables
(but not accessories) for a period of 10 years comes under the heading of
unfair trading.

Complete bollox.
We used to guarantee spares for ten years but that is standard in the
engineering business not anything imposed by law. I fact we would go
out of the way to supply spares for kit 30 years old just to keep
customers happy.

I suggest you look at the computer industry. It's almost impossible to
get many components for kit only 5 years old. I only know of one
manufacturer who guaranteed spares for any time at all. Their website
even had a warning on it when a production run was coming to an end
and spares would no longer be available

I don't know what legislation (if any) backs this up.
There must be legislation because Kodak were forced to buy back their
instant picture cameras once polaroid prevented them from manufacturing the
film.

That's a different matter altogether. Kodak had no legal right to
mnufacture the stuff to begin with

* The retailer only has to ensure a supply is available - he doesn't have to
supply himself.


.

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