Re: Terms of sale at Radio Spares UK

Tony wrote:


I use RS (despite their high prices) because of their returns policy. If
you say its faulty, they take it back without quibble upwards of two years
later.

Do they now?
They didn't in 1983. I had a hell of a job returning a faulty transformer.
We (the university) had purchased it from them and they passed it round
their departments and electronic engineers examined it claiming it was
our fault and the transformer was fine when sold. There were no outward
signs of abuse - it just didn't work (cant remember if it was the primary
or secondary at fault). Anyway, telephone discussions went on for about 6
weeks before they finally gave in.



They have such massive buying in power now that they just throw all problems back at their suppliers ie these are broke, take them back and we'll have a credit note or we'll buy elsewhere.
(so a techie told me when I asked about the returns policy)
.

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