Landlord's right of entry to a commercial property

Hi there
I just had the landlord of one of our satellite offices on the phone,
saying they need access to the property but there's no-one there to let
them in. The office is in shared premises, and there's a problem with the
boiler which is impacting the other office.

We're actually in the process of vacating the office, so not only is it not
staffed any more, but the keys have been returned to our office manager,
who is on leave and abroad at present. So even if I wanted to let someone
in, I do not have the capability to do so.

Whilst I am not involved in dealing with this side of things, I'm far
enough up the (very short) food chain to give them permission to enter, but
they're claiming "well we don't have keys: it's *your office*", and then
tried to tell me they *wouldn't* have keys, because they can't just come
and go (with an undertone of "how thick are you?" in their voice).

I presume they do need to ask some sort of permission like in a residential
property, unless - I understand - it's an emergency. I'm not sure "the
boiler not working" counts as an emergency (which it hasn't been for a
couple of months now, so they're hardly *treating it* like an emergency),
but it beggars my belief that they would hand over *all* the keys to an
office when they rent it to a tenant, and have no provision to get into the
property under their own steam should they need to.

So this has piqued my interest in what the rules are with this sort of
thing. I googled about about, but didn't come up with anything
UK-specific, or useful (could be my search strings...).

So what're the rules in regards to this sort of thing?

Cheers.

--
Adam
.

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