Re: PC monitor hell

On Fri, 20 Jun 2008 09:59:44 +0100, "M.I.5¾"
<no.one@xxxxxxxxxxxxxxxxxxxxxx> wrote:


"Alex Heney" <me8@xxxxxxxxxxx> wrote in message
news:gvll541che79cckghht1r98lepfkn4nbmb@xxxxxxxxxx
On Thu, 19 Jun 2008 07:54:19 +0100, "M.I.5¾"
<no.one@xxxxxxxxxxxxxxxxxxxxxx> wrote:


"The Todal" <deadmailbox@xxxxxxxx> wrote in message
news:6bsfddF3d6hmrU1@xxxxxxxxxxxxxxxxxxxxx

"AnthonyL" <nospam@xxxxxxxxxxxxxx> wrote in message
news:4858f301.9943281@xxxxxxxxxxxxxxxxx
On Wed, 18 Jun 2008 11:40:31 +0100, James Luff <lufferov@xxxxxxxxx>
wrote:


I purchased a monitor from Staples on-line and with literally a few
days
remaining on the 12 month guarantee the back light failed. I took the
monitor back to my local store and the manager said he would try and
sort it out. They sent it back to Gateway and this is how I now find
myself in this situation.


Can you not still proceed as per Staples on-line warranty procedure:

"If a technology product develops a fault within 12 months of purchase
from us, you will need to follow the manufacturer's warranty
instructions and call them first (telephone numbers here) to confirm
the nature of your fault and obtain a fault acknowledgement reference
from them. Please note we are unable to accept technology returns
without this reference. Once you have the reference, please call us on
0844 546 7777 so we can arrange collection."

You have the support of the store manager that the fault developed
before the expiry of the warranty.

The Staples on-line warranty procedure, if you have quoted it correctly,
appears to deny the consumer his statutory rights. If you buy a
defective
item, you should return it to the retailer. You should not be required
to
contact anyone else - even if it is a manufacturer - and jump through
hoops to persuade them to issue a returns reference number. That's
doing
the retailer's job for them. Bloody impertinence. I'd try reporting it
to Trading Standards.

When I had to return my X-box I had the same problem. Currys insisted
that
it was nothing to do with them and that I had to contact Microsoft who
would not only confirm that the item required replacement, but would
arrange to replace or repair the item without Currys' involvement. I
went
along with it, had to pack the bloody thing up and label it for return
to
Microsoft, and also took it into town to drop it off at a branch of the
courier company. No doubt that's how Currys are able to offer such
excellent low prices on all their range. By ignoring their statutory
obligations and forcing the customer to deal with someone else. Wish
I'd
sued them now. That may yet happen if the rotten x-box goes wrong again.

You may have been lucky. Most items sold by Currys (and indeed PC World)
are bought from the manufacturers on the condition that no manufacturers
warranty is supplied or honoured (basically the manufacturer never wants
to
see them again).

That is illegal.


In what way?

The Sale and Supply of Goods to Consumers Regulations merely state that *if*
a manufacturer's waranty is priovided, then the manufacturer must honour it.
There is nothing that says that the manufacturer *has* to provide a warranty
(and indeed many don't).

Correct.

But the manufacturer can't just say that their normal warranty does
not apply.

They would have to remove all references in or on the packaging, plus
make sure there was no reference in their advertising to any
guarantee.

But I accept it is not actually completely illegal, just impractical
to do it legally for most products.

I must say, I have never seen an item sold by DSG which *didn't* have
a manufacturers warranty. It is possible they exist, but I very much
doubt it would be "most" as claimed.
--
Alex Heney, Global Villager
Computer - A device designed to speed and automate errors.
To reply by email, my address is alexATheneyDOTplusDOTcom
.

Relevant Pages

  • Re: PC monitor hell
    ... the nature of your fault and obtain a fault acknowledgement reference ... before the expiry of the warranty. ... warranty is supplied or honoured (basically the manufacturer never wants to ... The shops' contracts are with the distributors on a B to B basis. ...
    (uk.legal)
  • Re: PC monitor hell
    ... I purchased a monitor from Staples on-line and with literally a few days ... Can you not still proceed as per Staples on-line warranty procedure: ... arrange to replace or repair the item without Currys' involvement. ... warranty is supplied or honoured (basically the manufacturer never wants to ...
    (uk.legal)
  • Re: PC monitor hell
    ... Can you not still proceed as per Staples on-line warranty procedure: ... arrange to replace or repair the item without Currys' involvement. ... warranty is supplied or honoured (basically the manufacturer never wants ...
    (uk.legal)
  • Re: PC monitor hell
    ... I purchased a monitor from Staples on-line and with literally a few days ... Can you not still proceed as per Staples on-line warranty procedure: ... arrange to replace or repair the item without Currys' involvement. ... warranty is supplied or honoured (basically the manufacturer never wants to ...
    (uk.legal)
  • Re: PC monitor hell
    ... Can you not still proceed as per Staples on-line warranty procedure: ... the nature of your fault and obtain a fault acknowledgement reference ... warranty is supplied or honoured (basically the manufacturer never wants ...
    (uk.legal)
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