Re: Refusal to refund on returned goods

M.I.5¾ wrote:
"johannes" <johs@xxxxxxxxxxxxxxxxxxxx> wrote in message news:4780CDDB.7FE54552@xxxxxxxxxxxxxxxxxxxxxxx

steve robinson wrote:
judith wrote:

On Sun, 6 Jan 2008 03:45:16 -0800 (PST), TimB <stokefolk@xxxxxxxxx>
wrote:

On 6 Jan, 11:07, Mike <nom...@xxxxxxxxxx> wrote:
My missus bought me an item from JD Sports for xmas. It's a size
too >> big, in fact it's bloody enormous an nothing like a "Large" as
the >> label suggests.
Took it back last week and they refused to refund her full money.
She >> has the full receipt and of course, the item is now in the
sale (no, >> they don't have a smaller one to exchange) so they
offered to refund >> the "sale price" value which is about half. Also
offered to exchange >> for other stuff or give a credit note. Don't
want any other stuff so >> she insisted they should give a full
refund, they refused.
Anyone know the consumer rights on this?

Cheers.
Although they are not obliged by law to give a refund in the
circumstances you describe
I would disagree - Large is subjective - but if it is much bigger than
their normal large or the same size as those normally labeled extra
large - then the OP does have a valid complaint. I have certainly
bought items where the size label was obviously wrong and have had
replacements/refunds (not at JDS)
The ops wife bought a garment , the garment is not faulty so there is
no legal obligation for the company to take it back ,nor is there o
valid argument for a complaint .

The company at thier descretion can offer to change or refund but they
have no legal obligation to do so

As you said labelling is very subjective
Well within limits. Seems that in this case, the description didn't match
the product by any stretch of imagination, hence a refund.

... And apparantly, it doesn't require a stretch of the garment either.


Try a hot wash, and it might shrink to size.

--
Moving things in still pictures!
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Relevant Pages

  • Re: Refusal to refund on returned goods
    ... the>> label suggests. ... Took it back last week and they refused to refund her full money. ... The ops wife bought a garment, the garment is not faulty so there is ... no legal obligation for the company to take it back,nor is there o ...
    (uk.legal)
  • Re: Refusal to refund on returned goods
    ... label suggests. ... Took it back last week and they refused to refund her full money. ... Also offered to exchange ... their normal large or the same size as those normally labeled extra ...
    (uk.legal)
  • Re: Refusal to refund on returned goods
    ... the>> label suggests. ... Took it back last week and they refused to refund her full money. ... The ops wife bought a garment, the garment is not faulty so there is ... no legal obligation for the company to take it back,nor is there o ...
    (uk.legal)
  • Re: Refusal to refund on returned goods
    ... label suggests. ... Took it back last week and they refused to refund her full money. ... Also offered to exchange ... their normal large or the same size as those normally labeled extra ...
    (uk.legal)
  • Re: Refusal to refund on returned goods
    ... label suggests. ... Took it back last week and they refused to refund her full money. ... the "sale price" value which is about half. ... Also offered to exchange ...
    (uk.legal)