Re: Refusal to refund on returned goods

On 6 Jan, 12:14, judith <m...@xxxxxxxxxxx> wrote:
On Sun, 6 Jan 2008 03:45:16 -0800 (PST), TimB <stokef...@xxxxxxxxx>
wrote:





On 6 Jan, 11:07, Mike <nom...@xxxxxxxxxx> wrote:
My missus bought me an item from JD Sports for xmas. It's a size too
big, in fact it's bloody enormous an nothing like a "Large" as the
label suggests.

Took it back last week and they refused to refund her full money. She
has the full receipt and of course, the item is now in the sale (no,
they don't have a smaller one to exchange) so they offered to refund
the "sale price" value which is about half. Also offered to exchange
for other stuff or give a credit note. Don't want any other stuff so
she insisted they should give a full refund, they refused.

Anyone know the consumer rights on this?

Cheers.

Although they are not obliged by law to give a refund in the
circumstances you describe

I would disagree - Large is subjective - but if it is much bigger than
their normal large or the same size as those normally labeled extra
large - then the OP does have a valid complaint.  I have certainly
bought items where the size label was obviously wrong and have had
replacements/refunds (not at JDS)- Hide quoted text -

- Show quoted text -

If bought in a shop then you can examine the thing to see what 'large'
means. (if you bought an item labelled 44" chest and it was 48" you
might have a case) Unless their published conditions of sale state a
period where they will accept return of 'unwanted' goods, then you
probably have no remedy - hardly good marketing tactics though if
goods are returned promptly in 'as new' condition.

Toom

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