Re: distance selling regulations

On 5 Nov, 22:48, Alex Heney <m...@xxxxxxxxxxx> wrote:
On Mon, 05 Nov 2007 17:22:39 +0000, wh...@xxxxxxxxxxxx wrote:
I have been reading about the distance selling regulations on;

http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distan...

If a consumer cancels an order, written notice must be given to you
by:

goods - seven working days from the day after that on which the goods
are received by the consumer;

So if I received the goods last Friday, then I have until Tuesday 13
November to tell the supplier to take them back? Is a fax sufficient,
or even an email?

I haven't yet decided whether to keep the goods or not, because I
haven't even had time to try them out, I am merely looking at the
options.

Fax or email is perfectly sufficient.

But "trying them out" may mean you can no longer return them,
depending on the goods.

The law is intended to give you a right to "inspect" them, similar to
the right you would have to inspect goods in a shop before committing
to buy them.

As such, they have to be in "as new" condition before you can return
them under the DSR. Some retailers try to push this too far, and say
you can't even open the packaging, although whether that would stand
up in court is rather doubtful.

Might that depend on the rigidity of the packaging?

--
x If you have been, did you flop later?
/|\


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Relevant Pages

  • Re: Online order - where do I stand?
    ... You can notify the supplier of your intention to cancel at any point ... delivery of the goods (Longer if the retailer has failed in his duty to ... provide to the consumer the following information - ...
    (uk.legal)
  • Re: Online order - where do I stand?
    ... There is no requirement to return the goods within seven days, ... notify the supplier, in writing of your intention ... to cancel the contract no later than seven working days of receipt. ... that the consumer must return any goods supplied if he cancels the ...
    (uk.legal)
  • Re: Return of items no longer wanted within 7 days - conflict in published terms
    ... below seems reasonable and compliant, ... the day the goods are received in which to cancel. ... The supplier also gets to have to ... I had a row with a woman in B&Q a while ago because I bought some doorknobs in sealed packaging which had to be cut open to use them - she didn't want to take them back even though they were faulty because I had 'destroyed' the packaging! ...
    (uk.legal)
  • Re: Agreement to invalid T&C
    ... **They can change conditions post contract, and I'm bound by the NEW ... It is does not seem at all reasonable that a supplier should be able ... If goods disappear BEFORE ... The essence of the contract is to supply the consumer ...
    (uk.legal)
  • Re: Sale of Goods (?) Question
    ... supplied under the contract, where a term of the contract provides ... that the consumer must return any goods supplied if he cancels the ... this provision or returns the goods at the expense of the supplier." ...
    (uk.legal)