Re: Rejecting Broadband Sevice

Cheers for your post Cynic

Don't worry about IANAL. I get on really well with our company lawyer/company secretary, so I can bounce things off him whenever. What I don't like doing though is speaking to him without a bit of knowledge and also prefer not to use him for trivial matters if I can help it.

As it happens, I think that this issue is resolved now and am looking for a new ISP, so I will look at what BeUnlimited have to offer.

BTW, I think that you have hit the nail on the head with the DNS Server comment, as I was thinking along the same lines.



"Cynic" <cynic_999@xxxxxxxxxxx> wrote in message news:hu4mi3hjt21o1l4kdqd34002ik1oeq455c@xxxxxxxxxx

DSR does not apply to services and several other things. AFAIK (but
IANAL), you would need to reject the service under the SOGA, which
means telling them that their product is unfit for purpose, and giving
them the opportunity to repair or replace the product.

If they do not correct the problem, my course of action would be to
get a MAC from them, and then contact my bank to prevent them taking
any more money from my account or CC after making a new contract with
a different ISP. This means that *they* would have to sue *you* to
get the £50, which is a lot less hassle than trying to recover it
after they have taken it. They may however cut off your service
before the new ISP takes over if you are unlucky - though you should
not be offline for very long if the new ISP is decent.

I changed ISP around 10 weeks ago, and am more than happy with
BeUnlimited as it has been an extremely fast and reliable service so
far, with download speeds always being the same as my line speed
(4Mbps in my case due to distance from exchange, but can be as high as
24Mbps if you are close to a suitable exchange). The changeover was
completely painless and took place exactly a week after I placed my
order. IIUC they supply their own equipment to the exchange that uses
the latest (faster) ADSL standard. They also supply an excellent
modem/router to the customer, and at present have a 1:1 contention
ratio and no download limits whatsoever. OTOH many ISPs start out
great and then the quality goes down as their customer base increases,
so my opinion may well change in a few months' time - we'll see.

Meanwhile you might try changing your Windows IP settings to specify a
DNS server rather than getting the DNS server address automatically,
as poor DNS performance *might* be causing your website failures. It
will not improve your line speed though.

--
Cynic


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