Re: Visa Debit Payment

P.S.

You should contact them daily until it's resolved - make sure you make it more difficult for them to act incorrectly and less difficult for them to act correctly - It *is* on their till roll & it is only 15 minutes work that you should 'persuade' them to do

Always record who you spoke to and when - you should begin any more conversations with "Who am i speaking to?", and make them wait whilst you write it down - this reminds them to be very careful about what they say or do and as such they are highly unlikely to 'fob you off'



"JethroUK" <reply@xxxxxxxxx> wrote in message news:%KILi.43744$Db6.41020@xxxxxxxxxxxxxxxxxxxxxxx

"NTL" <robert_uk90@xxxxxxxxxxx> wrote in message news:WGtLi.36475$ka7.33117@xxxxxxxxxxxxxxxxxxxxxxx
Hi
Please can somebody here help me out.
On the 30th Aug 07 I went into my local Denulms fablic superstores in Cardiff. I purchase 4mtrs of blackout material at £3.99m =£15.99. I paid by visa debit card and everything checked ok with pin etc.
Now today when checking my bank statements,I discovered a debit payment of £115.99 Dunelms.
This is clearly a mistake by my bank Nationwide or Dunelms. I went to the store and was shocked to here them say that I cant do anything until I produce a reciete.
I cant find it and most proberly thown out. The only proof I have is I stilll got the material in the bag. Please any advice would be grateful
Regards
Ray




First of all reminder them that your statement *is* a legally binding receipt - The law says 'proof of purchase' which your statment is

Then ask them to help you confirm this on the till roll for that day - this would take about 5 minutes if they can be bothered - with luck the till roll will be itemised (do they scan with barcode?)

If they won't/don't cooperate you'll need to contact head office

.

Relevant Pages

  • Re: Visa Debit Payment
    ... This is clearly a mistake by my bank Nationwide or Dunelms. ... I cant find it and most proberly thown out. ... Somebody at random walks into the store, ...
    (uk.legal)
  • Re: Visa Debit Payment
    ... This is clearly a mistake by my bank Nationwide or Dunelms. ... I cant find it and most proberly thown out. ... Somebody at random walks into the store, ...
    (uk.legal)
  • Re: Visa Debit Payment
    ... This is clearly a mistake by my bank Nationwide or Dunelms. ... I cant find it and most proberly thown out. ... Somebody at random walks into the store, ...
    (uk.legal)
  • Re: Visa Debit Payment
    ... This is clearly a mistake by my bank Nationwide or Dunelms. ... I went to the store and was shocked to here them say that I cant do anything until I produce a reciete. ... First of all reminder them that your statement *is* a legally binding receipt - The law says 'proof of purchase' which your statment is ... Then ask them to help you confirm this on the till roll for that day - this would take about 5 minutes if they can be bothered - with luck the till roll will be itemised ...
    (uk.legal)
  • Visa Debit Payment
    ... visa debit card and everything checked ok with pin etc. ... This is clearly a mistake by my bank Nationwide or Dunelms. ... I cant find it and most proberly thown out. ...
    (uk.legal)