Re: Mobile cashback con - what can I do about it?

On 15 Sep, 18:56, dg <drgree...@xxxxxxxxxxx> wrote:
On 15 Sep, 18:11, paulfoel <BertieBigBol...@xxxxxxxxx> wrote:



6 months ago started a mobile contract where after x months you send a
bill in and claim cashback....

Anyway, did this a few months ago, and send all the relevant docs as
per the terms and conditions of the offer. Today I have had a letter
telling me my claim has been disallowed because the handset despatch
note was missing from my claim. Funnily enough, this letter was
recieved 1 day after the 60 day limit on claims had passed, so I cant
sort it out, so they're not going to pay at all...

However, a few things to note:-

1. I did sent the despatch note with my claim - and I sent it all
recorded delivery. Bit convenient that one important doc has now gone
missing.
2. The original T+Cs (which I printed out when I took out the offer)
did not mention the despatch note in any case. It appears the T+Cs on
the website have since been changed.

I've pointed this out in writing to them, and am hoping they're going
to see sense.

All sounds like a bit of con here by this company. Surely they cant
carry on like this?

If they say no, what can I do about it? OK. I can take them to small
claims court but what are my chances? Amount is £84, so how much would
that cost to start a claim?

BTW. My wife also did the identical same offer, but started a few days
after me. Whats the betting that shes about to recieve a similar claim
denial letter ??? :-)

Just issue a claim via moneyclaim online, and don't bother debating it
with them.

dg

How much does that cost? (cant find it on moneyclaim online).

What would normally happen in this case where its their word against
mine ???

.

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