Re: outside of warranty...

On 13 Aug, 13:02, "Andy C" <a...@xxxxxxxxxxxxxxxx> wrote:
hi there,
bought a commercial laser printer (approx £500) with a 12 month warranty
which has failed after 14 months
the max recommended duty cycle is 50,000 pages per month and the printer has
done 17,000 pages in 14 months so my opinion is i expected more from it...
the retailer and manufacturer have no interest in doing anything "you should
have bought an extended warranty sir"

given the nature of the real world and I am too busy to make a serious fuss
should I...

a) swallow the £135 callout repair charge and accept that 14 months is
reasonable for a printer life
b) proceed further and write to the retailer giving them the option to
repair it before is issuing a 'moneyclaim online'

in the case of b), what would I actually be asking of the retailer ? what is
reasonable? for them to collect it and repair? for them to accept it for
repair if i send it to them?
i would normally swallow it but £500 is quite a lot !

cheers,
andy

Did you buy as a consumer or as a business? If as a consumer, it
sounds like you have a good case under SoGA. If you're a business, I'm
pretty sure you're in a significantly worse position.

.

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