Distance selling and oversize items
- From: Haggis McMutton <haggis@xxxxxxxxxxxxx>
- Date: Wed, 25 Jul 2007 13:48:50 GMT
I just bought a bicycle on the Internet, the bicycle was fully assembled.
The website has a size guide but when I got it it feels too small for me.
The website I bought it from gives me 7 days to return the item. So I put
it back in the box, got a return number and called some carriers.
This is where it gets fun. Every carriers I call will not take a box
more than 1.5m in length. The carriers that sent it will not do deliveries
for non-business customers.
So although I have my 7 day cooling off period it seems I have no way of
sending it back. They're based about 200 miles away so taking it myself
isn't an option.
I've sent an email asking if they would be willing to pick it up and
deduct the carriage from the refund - still waiting.
If the company isn't going to play ball what recourse does the DSR give
people in these circumstances?
.
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