Re: ISP cancellation
- From: "johntyers@xxxxxxxxxxxxxx" <johntyers@xxxxxxxxxxxxxx>
- Date: 15 Sep 2006 10:14:55 -0700
A few months back I changed over from dial-up to broadband with the same ISP.
It's all working very well, hence I can write this email. I then tried FTP
to my webspace, and it didn't connect. I then called Support and verified
that I was using the correct access parameters, username and password. The
support also tried themselves to connect to my webspace from their own
computer, but couldn't connect. This clearly exclude any problems at my end.
Support acknowledged this and escalated the problem to their faults department.
That was 3 weeks ago!
Well I wish you the best of luck but considering the 1000s of
subscribers complaining to their ISP about not even being able to
maintain a reliable ADSL connection I suspect this won't be easy, and
especially so if your ISP keeps your calls in a queue for 45mins+
before you are dealt with by someone who can barely speak english.
Is your website hosted by your ISP? What about trying frontpage
instead of ftp if this can be enabled on the host, and if not what
about signing up for cheap/free webspace elsewhere with a view to
changing the hosting of your main site if you can find something which
works.
J
.
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- Re: ISP cancellation
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