Re: ISP cancellation



ABC wrote:

"johannes" <joh-snowspam-s@xxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:450ACCCE.DA1DDA08@xxxxxxxxxxxxxxxxxxxxxxxxx


"johntyers@xxxxxxxxxxxxxx" wrote:

johannes wrote:
I have an issue with my ISP that hasn't been resolved for over 3 weeks
now.
ISPs are not guaranteeing a faultless service, but then you would
expect
them do fix problems and report feedback within reasonable time.

What are the symptoms of the fault, and is this for example a case of a
technical fault with ADSL on a BT line where a change of ISP would just
get you back to square one ?

J

OK.

A few months back I changed over from dial-up to broadband with the same
ISP.
It's all working very well, hence I can write this email. I then tried FTP
to my webspace, and it didn't connect. I then called Support and verified
that I was using the correct access parameters, username and password. The
support also tried themselves to connect to my webspace from their own
computer, but couldn't connect. This clearly exclude any problems at my
end.
Support acknowledged this and escalated the problem to their faults
department.
That was 3 weeks ago!

As the problem is with your free webspace, then support won't give your
support ticket a high priority. Many ISPs (that is if they haven't specified
an SLA agreement on their services offered) class the following services as
freebies and as such aren't important:

webspace
usenet servers
ftp servers
email (yes, some ISP class email as non-priority).

If you can connect to the internet, have a vaild IP address and the
connection is stable, any other support calls will be classed as low
priority.

But any priority will do, as long as they're doing something. If they can't
provide the webspace, why advertise it? My webspace is already in use, but
badly needs updating. Moving to another ISP will inevitably incur costs as
overlap will be necessary (plus a fight over the cancellation charge).
.

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