Re: ISP cancellation



"johntyers@xxxxxxxxxxxxxx" wrote:

johannes wrote:
I have an issue with my ISP that hasn't been resolved for over 3 weeks now.
ISPs are not guaranteeing a faultless service, but then you would expect
them do fix problems and report feedback within reasonable time.

What are the symptoms of the fault, and is this for example a case of a
technical fault with ADSL on a BT line where a change of ISP would just
get you back to square one ?

J

OK.

A few months back I changed over from dial-up to broadband with the same ISP.
It's all working very well, hence I can write this email. I then tried FTP
to my webspace, and it didn't connect. I then called Support and verified
that I was using the correct access parameters, username and password. The
support also tried themselves to connect to my webspace from their own
computer, but couldn't connect. This clearly exclude any problems at my end.
Support acknowledged this and escalated the problem to their faults department.
That was 3 weeks ago!
.

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