Re: Refunds after buying and before leaving the store?



The Todal wrote:

"mike bishop" <mb996@xxxxxxxxxxx> wrote in message
news:jl8l83l9xp89$.10rppk8ivfxjv.dlg@xxxxxxxxxxxxx
On Tue, 12 Sep 2006 15:56:19 +0100, The Todal wrote:

You don't have a general right to return goods when shopping in store
because you have changed your mind. The only basis you could insist on
doing so would be if PC [middle part of name unknown] World has a
returns policy, as this would form part of your contract with them.

I agree - but on the other hand, if they are still trying to pressurise
you
into buying an extended guarantee that implies that they won't have put
the
transaction through their system yet, nor asked for your signature or PIN
number. You could therefore walk out at that point, explaining that if
they
have no faith in the reliability of their products you don't really want
to
buy from them.

You mean get the money back and walk out, right? (I'd already paid, in
cash, and received the receipt -- but I hadn't received the item yet at
that point.)

No, I was assuming that you hadn't yet paid, since usually they get you to
commit to an extended warranty before taking any payment for any of the
transaction.

Anyway, assuming they have the usual "no quibble refund" for goods still in
their packaging (I think that's standard for PC World and a few other major
electrical retailers) yes, you could queue for your refund right away.

Your statutory rights entitle you to a refund only if the goods are
defective, which doesn't apply, so you'd be availing yourself of the
additional contractual rights that the store gives you.

What I dislike most about PC World is paying for the goods and being told to
stand by the tills and wait for the goods to be fetched from a storeroom,
which has been known to take half an hour! It's in those circumstances that
I am very tempted to say "sorry, can't wait, give me a refund".

While my car was being fixed, I walked down to a PC world (3 miles) and
browsed at some computer books. I picked 3 books totalling ~£100 and paid
at the checkout. Only then I was told: "sorry we have run out of carrier
bags". Clearly it was very difficult to walk 3 miles back while balancing
quite heavy books without a container of sorts, but that was my problem.
Sorry Sir, nothing they could do about it... I stirred up quite a fuss and
demanded my money back. Eventually, someone saw sense and fetched a
cardboard box from the store, problem was that he had to walk 50 yards
out to the backroom store...
.

Relevant Pages

  • Re: Refunds after buying and before leaving the store?
    ... No, I was assuming that you hadn't yet paid, since usually they get you to ... you could queue for your refund right away. ... Your statutory rights entitle you to a refund only if the goods are ... browsed at some computer books. ...
    (uk.legal)
  • Re: Refunds after buying and before leaving the store?
    ... No, I was assuming that you hadn't yet paid, since usually they get you to ... you could queue for your refund right away. ... Your statutory rights entitle you to a refund only if the goods are ... browsed at some computer books. ...
    (uk.legal)
  • Re: Refunds after buying and before leaving the store?
    ... No, I was assuming that you hadn't yet paid, since usually they get you to ... you could queue for your refund right away. ... Your statutory rights entitle you to a refund only if the goods are ...
    (uk.legal)
  • Re: Oh dear, and all over a fiver....
    ... No goods arrived. ... Like only three weeks after I paid for them. ... process until they refund the money ... been refunded due to a paypal dispute? ...
    (uk.people.consumers.ebay)
  • Re: Fading till Receipt
    ... Tesco can do whatever they like with the goods once they have ... Which they have no obligation to do, unless repair or replacement ... partial refund, depending on how long you have had the item. ... In the case of a disposable camera this will be ...
    (uk.legal)