Re: Faulty item out of guarantee period

The Todal wrote:
"Dr Zoidberg" <AlexNOOOO!!!!!!!@xxxxxxxxxxxxxxxx> wrote in message
news:4cgnlhF15v59pU1@xxxxxxxxxxxxxxxxx
Su wrote:
I recently complained to Curry's about a pc monitor I purchased
about 2 years ago and is no longer under guarantee. The backlight
failed and the monitor is beyond repair. Curry's told me this is
due to general wear and use and not a defect. I calculate I've had
less than 10,000 hours use out of it which is much less than the
average value expected, which I've researched on the internet. Is
there anything I can do?

It is not unreasonable that some monitors might suffer a fault after
a couple of years , and a backlight is an easy fix.
I don't think that a fault of this nature after this period makes it
not of merchantable quality and they are probably within their
rights to refuse

He has apparently been told that the monitor is beyond repair -
perhaps this means the fault is out of the ordinary and the cost of
repair would exceed the cost of buying a new one.

Odd. The inverter board is usually a dead easy fix

However, in his position I would sue for the cost of replacing it.
Laptops commonly last five years or more before the backlight fails -

On the contrary , backlight failures are one of the most common faults along
with duff hard drives.

is the technology so different on a PC monitor? In fact with a
laptop the flexing of the cable along the hinge is probably the main
cause of problems and a monitor ought therefore to last much longer.

Electronics retailers would have us believe that unless we pay for an
extended warranty we can't expect any help if the goods fail after
only a year or two of use. But we don't have to accept their word for
it.

On that I agree , but that doesn't mean we can expect all faults to be fixed
FOC
--
Alex

Piece by piece the penguins have taken my sanity
www.drzoidberg.co.uk www.ebayfaq.co.uk


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