Re: Faulty item out of guarantee period


"Dr Zoidberg" <AlexNOOOO!!!!!!!@xxxxxxxxxxxxxxxx> wrote in message
news:4cgnlhF15v59pU1@xxxxxxxxxxxxxxxxx
Su wrote:
I recently complained to Curry's about a pc monitor I purchased about
2 years ago and is no longer under guarantee. The backlight failed and
the monitor is beyond repair. Curry's told me this is due to general
wear and use and not a defect. I calculate I've had less than 10,000
hours use out of it which is much less than the average value
expected, which I've researched on the internet. Is there anything I
can do?

It is not unreasonable that some monitors might suffer a fault after a
couple of years , and a backlight is an easy fix.
I don't think that a fault of this nature after this period makes it not
of merchantable quality and they are probably within their rights to
refuse

He has apparently been told that the monitor is beyond repair - perhaps this
means the fault is out of the ordinary and the cost of repair would exceed
the cost of buying a new one.

However, in his position I would sue for the cost of replacing it. Laptops
commonly last five years or more before the backlight fails - is the
technology so different on a PC monitor? In fact with a laptop the flexing
of the cable along the hinge is probably the main cause of problems and a
monitor ought therefore to last much longer.

Electronics retailers would have us believe that unless we pay for an
extended warranty we can't expect any help if the goods fail after only a
year or two of use. But we don't have to accept their word for it.


.

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