Re: When is a replacement under warranty not a replacement?
- From: Cynic <cynic_999@xxxxxxxxxxx>
- Date: Fri, 07 Apr 2006 17:43:32 +0100
On Fri, 07 Apr 2006 16:49:12 +0100, Palindr?me <me9@xxxxxxxxxxx>
wrote:
Hi,
One of a pair of Maxtor 6Y120LO/YAR41BW0 hard drives failed and has been
replaced under warranty by Maxtor directly.
The replacement drive is labelled the same as the remaining one of the
originals. It has the same firmware revision.
But, according to Maxtor's own disk information tools, it only supports
up to UDMA mode 5 whereas the original supported up to mode 6 (100M
transfer rate rather than 133).
And it is 2.9GBytes smaller (120.03Gbytes rather than 122.94Gbytes).
The "new" drive has exactly the same warranty expiry date as the original.
I assume that I could insist on Maxtor replacing the drive with one
supporting mode 6 - as it was advertised as being that?
eg insist that they replace the replacement.
Actually, it all seemed a bit sneaky of them...
Who is actually going to notice whether a replacement drive actually
supports 133? Or notice the difference between 120 and 122, when they
have bought a "120GByte" drive..?
Maybe there was reliability issues and Maxtor downgraded the hardware?
If done by a board revision (or even a jumper setting), it would not
necessitate changing the product code, though there should be a
"hardware revision" number somewhere on the label (often just an "X"
in a box). Or maybe Maxtor upgraded the hardware fairly recently and
you have been supplied with a replacement unit from old stock.
ISTR (BICBW) that drive capacities refer to the *minimum* on a model,
but that the exact capacity of an individual drive depends upon how
many bad sectors were found in the original surface scan. Bad sectors
are no longer reported to the host, but the drive instead internally
swaps them with spare sectors that are reserved at manufacturing time
for that purpose.
--
Cynic
.
- References:
- When is a replacement under warranty not a replacement?
- From: Palindr☻me
- When is a replacement under warranty not a replacement?
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