When is a replacement under warranty not a replacement?
- From: Palindr☻me <me9@xxxxxxxxxxx>
- Date: Fri, 07 Apr 2006 16:49:12 +0100
Hi,
One of a pair of Maxtor 6Y120LO/YAR41BW0 hard drives failed and has been replaced under warranty by Maxtor directly.
The replacement drive is labelled the same as the remaining one of the originals. It has the same firmware revision.
But, according to Maxtor's own disk information tools, it only supports up to UDMA mode 5 whereas the original supported up to mode 6 (100M transfer rate rather than 133).
And it is 2.9GBytes smaller (120.03Gbytes rather than 122.94Gbytes).
The "new" drive has exactly the same warranty expiry date as the original.
I assume that I could insist on Maxtor replacing the drive with one supporting mode 6 - as it was advertised as being that?
eg insist that they replace the replacement.
Actually, it all seemed a bit sneaky of them...
Who is actually going to notice whether a replacement drive actually supports 133? Or notice the difference between 120 and 122, when they have bought a "120GByte" drive..?
--
Sue
.
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