Re: Replacement hard disk fails within several months
- From: "Iain" <spammy@xxxxxxxx>
- Date: Tue, 21 Mar 2006 18:38:58 -0000
"C." <crusade1775@xxxxxxxxxxx> wrote in message
news:1142763864.406461.303650@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I just got a Maxtor Diamondmax 6Y080L0 80GB hard drive fail after being
replaced several months ago. I checked its warranty status online, and
it says that the drive is no longer under warranty.
1) Who am I supposed to deal with to get a replacement drive (in the
past I dealt with the manufacturer, who I've found to be a lot more
helpful than the retailer, Redstore)?
2) Is a replacement-under-warranty item also subject to the same laws
as retail goods (e.g. must work for at least one year)? IIRC I vaguely
remember someone telling me consumers have a statutory right of items
working for at least one year. Which law is it?
3) This is the third time the exact same model failed on me in as many
years. In fact the replacement drives are clearly "repaired", with
their old labels covered up with new ones. Is it possible for me to
either request for an upgrade to a more reliable model, or to get a
refund?
Exactly the same thing has just happened to me - with a Maxtor 160 Gb drive.
I, in fact, caught the drives as they were failing - getting 'blue screens'
rather frequently. I used their own software to check the drives, giving me
the corresponding codes.
The original drive was replaced by another drive of the same model and
capacity. When the replacement started failing, I went to the Maxtor site
to check the warranty, to find that it was now outside the warranty.
I emailed Maxtor, explaining that within 6 months their replacement was
failing. I gave all the necessary codes and info, and also the details of
the last replacement. They have now sent me another replacement (this time
a 250Gb drive) offering to collect the faulty one. I arranged to have the
replacement one sent before returning the faulty one (by giving credit card
details, and as I did the first time round) so I can easily transfer most of
the usable data from the faulty one.
Of course the hassle is getting my programs set up as I had them before,
with all the upgrades and necessary data. I program and develop websites,
so there is quite a lot of configuration involved as well; most of the data
I can still get off the original drive.
So the bottom line is that Maxtor were very reasonable about organising the
second replacement, even though it was out of warranty. They do have a
pretty good reputation, so I am happy to have replacements, and just
consider myself unlucky to have had this happen to me.
Iain
.
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