Re: Vendor refuses to exchange shoddy goods

Roderick Stewart wrote:
In article <120okno90nh9b97@xxxxxxxxxxxxxxxxxx>, Palindr☻me wrote:

Vendors vary. I would automatically assume anything sold at a Computer Fair to be seconds or sub-standard in one way or another, even if not marked as such. Any reasonable person might do so...


Perhaps you haven't bought much stuff at computer fairs. There is plenty of secondhand stuff on sale, and it is generally pretty clear which it is, but I've always assumed that the low cost of *new* stuff is because either it is "plain wrapper" OEM versions sold without pointless fripperies, or simply the volume the traders are able to shift because it is a specialist venue. At any rate, much of the equipment on sale is new and factory sealed and of good quality, and on the extremely rare occasions when I've had problems with something bought as new, the vendor has happily replaced it, as I'd expect any vendor to do with any goods that turn out to be faulty, damaged, blemished, or in any way less than perfect.

A monitor is intended to display images, and a prominent white dot near the middle of the screen superimposed on everything it displays is not part of the image, and therefore a fault. I've never seen one on a brand new monitor before, and there weren't any blemishes on the monitors on display, which I would take as an implication that the boxed monitors on sale were of the same quality. I'd never heard of this ISO standard until somebody mentioned it here, and the notion of selling "class 2" goods as new is a novel one to me. Whenever I've paid for new anything new before, I've expected, and got, new goods fit for their purpose or a refund.

I've no doubt the manufactureres do find it "acceptable" to sell shoddy goods as new - they would do, wouldn't they? Personally, I'm more accustomed to the old system where acceptability is determined by the person who is paying. That would be me, the customer.

Oh well. C'est la vie. The consensus here seems to be that I've no chance of success through legal channels, so if the new standard is substandard, next time I buy a monitor I'll have to insist on seeing it working first.

I'd be very miffed too.
I hadn't heard about it before a year ago - not much before that I sent back a brand new laptop because of one pixel fault and had it exchanged without a murmur by Rock Direct. Whether they simply sold it to someone else - I couldn't say. But they did collect it and supply another new one at their expense.

Then someone pointed out a vendor's web pages on the subject.http://www.dabs.com/ContentTopic.aspx?ContentType=help&ArticleID=141


But you are right - I haven't bought much at Computer Fairs. That which I have bought has worked, no problem. But I have also been in a position of bulk buying from manufacturers and know the sorts of quantities that have to be bought to get workable discounts and the amount of second quality stuff on offer.

At least buying such things, at a distance and with DSR protection allows you buy such things, to have a quick, unofficial, look and send it back as "unused, unwanted" ;)


--
Sue


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