Re: ADSL 2+ services T&C: any comments?
- From: "TimB" <stokefolk@xxxxxxxxx>
- Date: 4 Oct 2005 16:32:56 -0700
Random Observer wrote:
> (2)
> Related to (1): under what circumstances exactly can I argue that the
> company has not provided services "as described/advertised", thus
> giving me the option of ending the contract at no further
> obligation/cost to myself?
>
> Call me a cynic but I believe a (new) company's reliability in
> providing the service as advertised hinges upon how easily customers
> can vote with their feet should their service be not up to the mark.
>
> (3)
> https://www.bethere.co.uk/beonline/termsConditions.do
>
> "Be express cancellation fee - An administrative fee paid if you wish
> to immediately terminate your account, without providing the standard
> three (3) months' notice required"
>
> This term appears to be unfair. Why should they take 3 months to
> terminate the account when it only takes up to 1 month for them to
> connect it?
>
This bit's easy - see below:
> Spam is evil. Be reserves the right to block any emails that have the
> characteristics of spam. You'll be contacted by Be if any emails sent
> by you are blocked for this reason. Any spamming activity may result in
> termination of your service at Be's option and sole discretion."
>
> This term also seems a tad unfair. Essentially it appears to give them
> the right to block emails as they wish, with their word being final.
>
> (6)
> https://www.bethere.co.uk/beonline/acceptableUse.do
> "What about excessive network usage?
>
> If it's felt that any member's Internet activities are so excessive
> that other members are detrimentally affected, Be may give the member
> generating the excessive web traffic a written warning (by email or
> otherwise). In extreme circumstances, should the levels of activity not
> immediately decrease after the warning, Be may terminate that member's
> services."
>
If you want to quit, and they're not willing to play ball, you start
breaching their terms like there's no tomorrow, and complain about
yourself from another account until they terminate your service.
Which is exactly the approach I'm now taking with BT Openzone, since
they're insisting that because I was 2 days late in cancelling my 3
month trial, they now get to charge me for 12 month's service at 5
times the rate I've been paying during the trial period.
.
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