Re: Screenselect's account cancellation policy


<London@xxxxxxxx> wrote in message
news:8ot3j11m2i1ga0og209036ek28p2ovenp7@xxxxxxxxxx
>
>
> >Failure to return DVDs will result in the account
> >remaining active and billing will continue.
>
> Which part of the above do you not understand?
>
> >Once the DVD leaves my hands on its final return leg to them
> >AFTER I cancel it, as long as it is in under a month, surely I have
> >fulfilled my part of the contract already?
>
> NO you have not - they have to receive them.

He did return them within the month - if they want to specify that they
should *receive* them within the month maybe they should amend that clause
to 'If we do not receive the DVDs, that will result in the account remaining
active and billing will continue'.

However I agree that the OP doesn't deserve a refund - as he suggested he
should carry on renting for another 3 weeks.


.

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