Re: Alliance & Leicester eSaver

I had exactly the same thing but with a regular current account. The letter
stated:
Customer ID: <blank line>
similarly the online service told me it was <blank> when I said I'd
forgotten it.

I did call them and try to explain that their computer was playing tricks
but I'm not sure there message got through.
On an unrelated note their computer seemingly decided to correct my address
to someone down the street - I had to change it back again.

Not exactly confidence inspiring.







"John Rowland" <johnr@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:fsipvb$5ai$1$8300dec7@xxxxxxxxxxxxxxxxxxx

Has anyone successfully opened one of these? You need a customer ID to log
onto the website, but the letter which is supposed to contain it doesn't.
You can ask the website to remind you of your customer number, but it says
"We have been unable to retrieve your Customer ID on this occasion. Please
contact the Helpdesk on 0844 800 11 44 for assistance.

So it would appear that the second letter (which includes my PIN) is lying
when it says the first letter contained my customer ID, because they want
to force me to ring their expensive helpline to find out the info they
have deliberately withheld. I don't know how much the helpline costs, but
I am angry about the time I have wasted scouring every letter over and
over frustratedly looking for something they have deliberately withheld,
and would rather they had just charged me a quid or two for opening the
account than put me through this head-thumping bull***. So right now I
feel like putting the lot in the bin and investing my billions elsewhere.





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