Re: Alliance & Leicester eSaver

On 28 Mar, 12:57, "John Rowland"
<jo...@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
Has anyone successfully opened one of these? You need a customer ID to log
onto the website, but the letter which is supposed to contain it doesn't.
You can ask the website to remind you of your customer number, but it says
"We have been unable to retrieve your Customer ID on this occasion. Please
contact the Helpdesk on 0844 800 11 44 for assistance.

So it would appear that the second letter (which includes my PIN) is lying
when it says the first letter contained my customer ID, because they want to
force me to ring their expensive helpline to find out the info they have
deliberately withheld. I don't know how much the helpline costs, but I am
angry about the time I have wasted scouring every letter over and over
frustratedly looking for something they have deliberately withheld, and
would rather they had just charged me a quid or two for opening the account
than put me through this head-thumping bull***. So right now I feel like
putting the lot in the bin and investing my billions elsewhere.

I supposedly have internet banking with them, including an existing
cash ISA. Recently tried to open one online for current year and just
transfer money from my linked account. Logged-on but couldn't find any
way of doing it. Tried it from their site, but it wanted me to specify
name/adress/NI number etc - info they already have. Phoned them, and
was told I couldn't just open one and transfer money, I'd need to
submit all my details online and they'd write to me, but were busy, so
might not make deadline for this year - they suggested and
appointment at my local branch!!!!!. Meantime, my wife opened an
internet cash ISA with Icesave and transferred money from a linked
account - they asked for NI number, confirmation she hadn't opened one
this year, and amount - took all of about one minute.

Toom
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