Re: BT robots and "Pay Now" sneak bills

On Sat, 24 Feb 2007 09:09:05 -0000, "Simon"
<simon@xxxxxxxxxxxxxxxxxxxxxx> wrote:

"GSV Three Minds in a Can" <GSV@xxxxxxxxxxxxxxxx> wrote in message
news:7o6eYzABq33FFASz@xxxxxxxxxxxxxxxxxx
Bitstring <uiKDh.6612$HO5.6125@xxxxxxxxxxxxxxxxxxxxxxxxx>, from the
wonderful person Jim Alexander <nospam@xxxxxxxxxxxx> said

"Ronald Raygun" <no.spam@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:ZaKDh.6281$I46.1183@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Jim Alexander wrote:

Quite right but a well prepared scammer could answer these questions.
Always return the call to a listed number. Any company that calls me
and
doesn't provide a free number to call will get a complaint raised. To
be
fair to BT they offer a freephone number to take calls.

And what good is that, if you're going to spend 15 minutes in the muzak
queue and don't really know who to ask for.

You are too negative. My revenge would be to complain in writing that
"you
said you wanted to speak to me urgently but when I phoned back I found
out
it wasn't true." Objective - to screw up their admin department with
time
bound correspondence at minimal cost.

You'd be wasting your stamps. I wrote to BT's purported customer service
director (Jillian G Lewis) on 20th Nov/2006, and followed up (having
received no reply) to their 'complaints review service' on 13/Dec. Also
no reply. I phoned them twice this week, got transferred to the faults
department (my complaint being about financial losses while a line was
out - for 8 weeks) - the manager (for a miracle, actually in the UK) who
was going to call back didn't, on either occasion.

Thos all follows a half dozen emails and 20+ phone calls to 150/151-
free numbers (usually answered after 15-30 minutes by someone in India)
yes, but still a waste of my life.

I gave up today and submitted a complaint via Otelo (the ombudsman).
Maybe that will consume some BT time. I can only assume BT now recruits
mainly from the shallow end of the gene pool ...

--
GSV Three Minds in a Can
7,627 Km walked. 1,352Km PROWs surveyed. 24.6% complete.

That's been my experience too. I sent 3 letters to BT's complaints address,
one to their head office, all by recorded delivery. They denied receiving
any of them.

I sent a letter to HMRC that wasn't dealt with and when I phoned they
said they hadn't received it so I asked why they had signed for it.
They said that's a different building so I asked to be transferred to
the people who would have signed for the letter. They said they
couldn't do that but they could investigate the issue. Six weeks later
I called and asked why I hadn't got a response and they said the
person who was supposed to be investigating it would call me a week
later when they returned from leave.

Last week I received a letter from HMRC that did not give the
necessary explanation. I asked to speak to the person who sent me the
letter. I was told I would get a phone call within three days - I
didn't.

Last week an employee of a client company gave me a revised tax code
form that I hadn't received my copy online. Another tax code for a
different client employee was received that would result in the
employee getting TWO personal allowances of £5,035 - she works in a
restaurant and there's two payroll schemes (wages and tronc).

HMRC are badly managed and is totally incompetent and in chaos.

Whenever you phone anyone in HMRC they have a low level of
understanding.

--
Peter Saxton from London
peter@xxxxxxxxxxxxxxxxx
.