Re: Debt Collectors Getting Silly


<whitely525@xxxxxxxxxxx> wrote in message

Write to the bank explaining the situation. Tell them to respond in
14 days or you will go to the Financial Ombudsman. This should cost
the bank 360 uk pds (even if any claim is not successful). This
approach costs you nothing, although I am not sure if the case would
to old for the FOS.

You could also tell the bank manager you will report him/her to the
police under the 'prevention of harrassment act'. It is unlikely the
police would act, but the bank might sit up and pay attention.

Consider taking legal advice before going to the ombudsman - you
cannot do both approaches at the same time.

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This is excellent advice.

Write to the bank, heading the letter up 'Complaint'. You have to give them
more than 14 days to respond, as otherwise the FOS (Financial Ombudsman
Service) won't get involved. I think you have to leave it for a couple of
months, but don't mention a time limit in your letter. The bank will
normally respond well within that time anyway, and you can take it to the
FOS if you don't like what the bank says. Make the point that your mum has
been harrassed over this, and you want compensation, but unless she's been
turned into a nervous wreck, I wouldn't expect a big payment.





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