Re: Advice on pixmania

Bruce Stephens wrote:
Mark <i@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx> writes:

[...]

Tell them you are not returning it under "30 day money back
guarantee" but you are rejecting it under the Sale of Goods Act 1979
(as amended). They are responsible for the collection of the goods.
If they ask to to return it then they must refund the postage. Send
all correspondence by recorded delivery to their registered address.

If they are based abroad but trade like a UK company they should
abide by UK law, but it might be hard to enforce this. Ask in
uk.legal.moderated for a more detailed answer.

If you bought the item using credit and it cost over £100 then I
would approach the credit company. Under the consumer credit act
they could be jointly liable.

Even if they're somehow operating outside our law, they say they'll
refund delivery costs if something is faulty (excluding Kitchen and
Home Appliances):
<http://www.pixmania.co.uk/uk/uk/conditions.html#cgv_11>.

The conditions don't appear to match up with SOGA, though.

Pixmania used to have a shop in Putney, IIRC (perhaps "shop" is
stretching it, but it was a physical UK presence). I wonder if that
changes the legal situation, presuming it still exists?

Under SOGA you have pay return postage/carriage same as you would take it
back to the shop. In Most cases the retailer will refund that cost if the
goods are faulty.

--
Trev
You can always tell a Yorkshire man,
But you can't tell him much.


.

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