Re: Where do I stang legaly with faulty goods I hve?

Mikey wrote:
I purchased a Pocket PC (Mio-168) Online.

Used my credit card

I have had the item under 2 weeks and it is starting to play up.

I contacted the vendor and they said that under their T&C after
14days I have to send it back to the manufacturer.


Well I`m in a similar situation now as that TV I had delivered yesterday by
Parcelforce from dabs.com started playing up again and the vertical line
which appeared the first time I turned on the TV has become permanent along
with another one next to it http://nicklelievre.redirectme.net/faultyTV.jpg
its funny but the face on the TV is nearly as ugly as the fault itself.
Kinda somes up how I feel - I could do with a free bottle of wine from David
Athertons wine but it wouldn't be much of a kind gesture right now lol

dabs.com customer service emailed me last night to say they couldn't price
match the repaired TV to the price they were doing for on March 17th and
would I wish to procede with a refund I guess this is becuase they had to
take into account the cost of collection and return to manufacturer + when
they realised they could sell repaired ones (as they sold 8 at the reduced
price) it didn't make business sense. They weren't aware that I'd actually
recieved the TV and were replying to my query due to the Parcelforce/Customs
delay.

So now I have emailed them asking how they wish to proceed next I would
obviously prefer to avoid another delay and would like the repaired TV at
the price they are doing for now if they match the warranty to the TV I just
paid full price for and if they are not prepared to do this price match it
to the lower price they initially refused and provide the 90 day warranty.
Alternatively collect the TV and refund... I`m not really bothered if the TV
is repaired as long as it works and I have the warranty I paid for.

--
Jersey, Channel Islands
http://nicklelievre.redirectme.net
http://nicklelievre.bounceme.net (Mirror)


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