Re: are ebuyer always as bad as this ?

Wirefree Systems <admin@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> writes:

[...]

Whenever there is a post about the general uselessness of ebuyer -
the answer is that they are OK if nothing goes wrong. Dealing with
them for any sort of problem is just a nightmare. I've stopped using
them altogether now. I was spending about £4k a year with them,
tried to get a refund on a £35 motherboard - horrendous experience.

I always assumed that was the case. I order on the basis that I'm
ordering little enough that it's not a disaster if it vanishes.
However, something did go wrong with my most recent order, and half of
it disappeared (well, less than half, value-wise). I put in an eNote,
they responded in a day or two, and the drive arrived in a couple of
days.

So my guess is it's all a bit random, and much of the time they *do*
reply to eNotes, and *do* fix things. But some of the time they
don't---maybe they do disproportionately badly, I don't know.
Sometimes they do things, right, though.

I wonder what the actual statistics are?
.

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