are ebuyer always as bad as this ?

I have dealt with a fair few vendors and had my fair share of problems occasionally which are either ok, irksome or annoying...

I have recently bought a few things from ebuyer without hassle so decided to buy a gift for someone from them - I ordered with plenty of time to deliver, 3 weeks. The item was incorrectly picked/stocked, so I sent a couple of enotes regarding this (mainly asking whether they have the correct item in stock or whether they have to reorder or give me a refund so that I can shop elsewhere) - It is now a week ago and my enotes have not been acknowledged or responded to.
I also called customer services with the same query, they could not tell me and have mailed the warehouse, the only contact with them that they have apparently. - this is now 3.5 days ago and although I have called again today, there was no update.
My RMA arrived with them 2 working days ago, it still isnt registered as being received.

I asked the customer sales guy what I could do to progress it so that I may get an answer / item for the date I needed it for and was told to mail complaints - did so over a day ago without response.

I am not too annoyed about being shipped the wrong product as mistakes happen but they are hardly speedy in putting things right.


--
dee
.

Relevant Pages

  • Re: c2c affected by franchise changes
    ... They've also been affected by the loss of the WAGN Cambridge Customer Service Centre, all Help Points on c2c/Silverlink and Customer Letters/Emails and Phone calls have been dumped on One Customer Services in Naarich. ... I happened to write a message to One customer services the other week and I've just received a much fuller response explaining how my issue would be dealt with and the likelihood of progression. ...
    (uk.railway)
  • Re: OT to FOAK about my news server(s)
    ... *promised* by tech support a written response within 48 hours, ... "customer services" and I got a response that; ... via a Tiscali web form. ... for Pipex customers, so you cannot logon. ...
    (uk.rec.motorcycles)
  • Re: Are Tiscali SO bad? Leaving Pipex, looking for new ISP
    ... In response to what posted in ... no need to call their customer services so can't comment there. ... Joe Soap. ... Death is nature's way of telling you to slow down. ...
    (uk.telecom.broadband)