Re: DABS returns policy

On 28 Feb 2006 07:44:46 -0800, "jono" <jonomcclelland@xxxxxxxxx>
wrote:

Just wondered if anyone else out there finds Dabs return policy unfair.

24 Oct 05 - Ordered a Plextor SATAII DVD writer
...which worked OK for a few weeks. However, it suddenly stopped
working - even the BIOS couldn't detect it?!
3 Jan 06 - Went through the Dabs returns process...
http://www.dabs.com/contenttopiclist.aspx?ContentType=Help&NavigationKey=4294967288+4294967285&SectionName=Returns_and_Refunds
...to send the device back. This cost me £9.34 for their courier
collection process.
24 Jan - chased Dabs because I hadn't heard anything (despite their
promise to inform you within 7 days of whether the items can be fixed
or not)
28 Feb - received email from Dabs to state I'd get a refund of the
original purchase price: £84.50

I emailed Dabs on several occasions to ask whether they'd refund to
postage costs:
£6.00 for original order
£9.34 for return courier.
...which they've refused to pay because it's outside the 28 day return
period.

So, to summarise, if you buy anything from Dabs that becomes faulty
after 28 days & try to get a replacement/refund:
- they refuse to replace until the original manufacturer confirms it's
definitely broken
(meanwhile, you're not sure whether you should order an alternative
elsewhere)
- they don't advise you to go directly to the manuacturer, using the 1
year guarantee most products have.
- if it's faulty, you only get the cost of the original product back.

Therefore, Dabs don't care that the customer is lumbered with the P&P
costs of faulty items they send you. Is this common practice with all
internet delivery, or has anyone out there discovered a company with
good customer service???


I'm seriously thinking of taking Dabs to the small claims court over
this, they keep refusing to refund my postage costs and say the
'company' who make the good can't fix it excuse.

Total bollox

I've quoted the SOGA at them and even shouted at them but no use.

Maybe a few small claims cases might make them change their ways
--

http://Borg.no-ip.com

XJ900 Trike GS850 Trike


Some people are like slinkys....
no real use but it makes you smile when they fall down stairs!
.

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