DABS returns policy

Just wondered if anyone else out there finds Dabs return policy unfair.

24 Oct 05 - Ordered a Plextor SATAII DVD writer
....which worked OK for a few weeks. However, it suddenly stopped
working - even the BIOS couldn't detect it?!
3 Jan 06 - Went through the Dabs returns process...
http://www.dabs.com/contenttopiclist.aspx?ContentType=Help&NavigationKey=4294967288+4294967285&SectionName=Returns_and_Refunds
....to send the device back. This cost me £9.34 for their courier
collection process.
24 Jan - chased Dabs because I hadn't heard anything (despite their
promise to inform you within 7 days of whether the items can be fixed
or not)
28 Feb - received email from Dabs to state I'd get a refund of the
original purchase price: £84.50

I emailed Dabs on several occasions to ask whether they'd refund to
postage costs:
£6.00 for original order
£9.34 for return courier.
....which they've refused to pay because it's outside the 28 day return
period.

So, to summarise, if you buy anything from Dabs that becomes faulty
after 28 days & try to get a replacement/refund:
- they refuse to replace until the original manufacturer confirms it's
definitely broken
(meanwhile, you're not sure whether you should order an alternative
elsewhere)
- they don't advise you to go directly to the manuacturer, using the 1
year guarantee most products have.
- if it's faulty, you only get the cost of the original product back.

Therefore, Dabs don't care that the customer is lumbered with the P&P
costs of faulty items they send you. Is this common practice with all
internet delivery, or has anyone out there discovered a company with
good customer service???

.

Relevant Pages

  • Re: DABS returns policy
    ... you only get the cost of the original product back. ... I ran in to this 2 years ago when I had a 3 month old Linksys router ... I got all those costs refunded - but only because DABS ... sufficiently angry with DABS that I would have gone to the Small ...
    (uk.comp.vendors)
  • Re: Is ebuyer down the pan??
    ... >> I have bought from them for several years now, but thats it, they don't give ... >> a shit when they cost you money and time, so I'm off back to Dabs I think. ...
    (uk.comp.vendors)
  • Re: Is ebuyer down the pan??
    ... > a shit when they cost you money and time, so I'm off back to Dabs I think. ... Certainly not DABS given their equally appalling history in this group! ...
    (uk.comp.vendors)
  • Re: Open letter to D Atherton - Dabs - Are they the worst vendors? - If not yet theyre w
    ... and it is your direct responsibility. ... I've spent thousands with Dabs over the years, ... their customer they'd do it. ... As far as their customer service is concerned I have found it to be honest ...
    (uk.comp.vendors)
  • Re: Open letter to D Atherton - Dabs - Are they the worst vendors? - If not yet theyre w
    ... And as for 'not Dabs fault', ... They contacted Misubishi who picked it up and delivered a replacement ... THAT'S what customer service is! ... and it is your direct responsibility. ...
    (uk.comp.vendors)