Re: stuff-uk.net - - Horrible service, AVOID THEM!!

On Wed, 11 Jan 2006 11:04:04 -0000, "Fat Freddy's Cat"
<port_26@xxxxxxxxxxx> wrote:

>
>"Vittorio Janus" <vittorio.janus@xxxxxxxxxxxx> wrote in message
>news:p5o9s1t6927jvl754fti09fm80lcjb6frj@xxxxxxxxxx
>
>>>
>> Since I'm not a lawyer, I rely on the advice given on the government
>> web sites in respect of SOGA and DSR. They are very explicit in one
>> respect - the contract is between retailer and customer, not customer
>> and manufacturer. It's quite possible, but far from certain, that it
>> would be quicker and easier for James to deal direct with the
>> manufacturer *but* the responsibility is *yours*.
>
>They have applied common sense - something that all the barrack room lawyers
>in here seem to lack completely - particularly I note when it comes to
>defending *someone elses* 'rights' under law.
No, no, you misunderstand me. In the quoted email it said
"Why can you not call the manufacturer to see if its a technical
problem? Until you do this we are unable to process this matter."

I fully agree that it would probably be quicker (and possibly better)
to contact the manufacturer directly. It was the "Until you do this we
are unable to process this matter" that bugged me - he *can* process
the matter, even if James is/was being bloody awkward.
>
>Do you *never* check a manufacturers website after purchasing kit you cant
>get to work?
>Do you *never* call or mail a manufacturers support?
>
>Do you simply return goods you cant get to work in *every* instance as is
>your 'right' without carrying out any of your own investigation?
>
>No?
>
>Didnt think so, so enough of the bull*** guidance - we all know the rights
>and responsibilities in this transaction - they are not in question.
>
You are making unwarranted assumptions about what I do in the case of
problems. I've always found that the best way of getting proper help
from the retailer is to go through all the Janet & John steps first
and write down exactly what I've down - this works in 75%-80% of
cases. When it doesn't, I tell the retailer exactly what I've done.
Since that usually includes all the items on his script, it makes it
difficult for them to give me the run-around.

Regards,
vj
.