Re: stuff-uk.net - - Horrible service, AVOID THEM!!


"Parish" <me@xxxxxxxxxxx> wrote in message
news:43c4e5a7$0$82651$ed2619ec@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> as@xxxxxxxxxxxx wrote:

>
> You have done your company a lot of harm by posting this.

I disagree.

> I understand you defending your position,

I suspect brought about by James misunderstanding of the DSR.

> but the statement "We always ask customers to check with the manufacturer
> prior to issuing returns, unless it is something our own technical people
> can easily deal with." is telling everyone that if they buy from you and
> have a problem that you aren't interested in sorting it out and also it
> implies that your tech people can't even deal with a mouse problem!!
>

Not to me, its good practice and if people get their kit to work with a
simple phone call to a manufacturers tech support or an email then everyone
is happy, no?

I and I'm sure you check as a matter of course manufacturers latest position
with kit.

All the post implies to me is that the company rightly or wrongly got pissed
off with a fuckwit customer who doesn;t understand the DSR and then refused
to apply a bit of common sense.

They *are not* telling customers to deal with manufacturers, simply to
*check* with manufacturers. Thats one call, one email, one browse of a FAQ
on a website, one download of patches or drivers. They are ot telling
customers to send the product back to manufacturers. FFS, if I can get kit
to work under such circumstances without the need to RMA it then I'm fucking
delighted.

But then again, like I said, this is very quickly turning into another
actively misinterpreted action of a vendor. You guys all want to see the bad
so thats all you ever do see.

I will send a crisp £5 note to any reader who can honestly say they *never*
*ever* check with manufacturers or at the very least have a shufty through
the net, if they cant get a piece of kit to work out of the box.

g.


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