Re: stuff-uk.net - - Horrible service, AVOID THEM!!


"Bob Eager" <rde42@xxxxxxxxxxx> wrote in message
news:176uZD2KcidF-pn2-dYldUcFDqOMf@xxxxxxxxxxxxxxxxxxx
> On Wed, 11 Jan 2006 10:48:29 UTC, "Fat Freddy's Cat"
> <port_26@xxxxxxxxxxx> wrote:
>
>> They asked the customer to check with manufacturer before returning. I
>> know
>> its not legally required, but could be construed as common sense. I know
>> if
>> I buy kit and its faulty, I check at the very least on the manufactureres
>> website for info, patches, upgrades news etc.
>
> I agree. But they said they were 'unable' to handle it unless he did
> so....which looks like a refusal to me.
>
>

yup, but at what stage in the flurry of emails was this one sent? We dont
have em all so its hard to comment, but maybe stuff-uk had just about enough
of James wailings by then. A bit of beligerance by both parties in the end,
tacitly admitted to at the foot of stuff-uk's post here.

To ask someonse to check with a manufacturer before returning an item, to
me, is *good* customer services.

How many returns are avoided by a punter finding their kit actually does
work after simply downloading the latest drivers? everybody is then happy
all round.

The mouse is fucked, James will get his refund, Stuff-uk have (to me anyway)
acted reasonably.

This thread just demonstrates (yet again) how purchasers treat vendors, not
the other way around.

g.


.