Re: stuff-uk.net - - Horrible service, AVOID THEM!!

On 11 Jan 2006 01:22:33 -0800, as@xxxxxxxxxxxx wrote:

>A very interesting post, containing several libellous comments by El
>Bubsio AKA James Taylor
>
>Here is a copy of one of the many emails we have sent to him concerning
>his £10.00 gaming mouse.
>
>From: Alan Stanley
>To: El Bubsio
>Sent: Monday, January 09, 2006 6:21 PM
>Subject: RE: Still awaiting RMA number for item return.
>
>
>James,
>
>Why can you not call the manufacturer to see if its a technical
>problem? Until you do this we are unable to process this matter.
>
>We will honour any returns, but as we keep saying we need you to
>discuss the problem with the manufacturer.
>
>Any delays are therefore directly attributable to your non action.
>
>Regards
>
>Alan Stanley
>Managing Director
>www.stuff-uk.net
>
Since I'm not a lawyer, I rely on the advice given on the government
web sites in respect of SOGA and DSR. They are very explicit in one
respect - the contract is between retailer and customer, not customer
and manufacturer. It's quite possible, but far from certain, that it
would be quicker and easier for James to deal direct with the
manufacturer *but* the responsibility is *yours*.
>
>Remember that customer service folk are just like you or I, normal
>people that react the same way you do. Be nice to them and invariably
>they will be nice to you. Post libellous comments and lie about them
>and it really doesn't get you very far.
>
Which bits of either of James' posts do you consider to be "libellous
comments" and "lies". I ask this because, to me, they appeared to be
statements of fact complete with dates.

Regards,
vj
.

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