Re: stuff-uk.net - - Horrible service, AVOID THEM!!

Ok first off, I am well aware of the differences between the distance
selling regulations and the sale of goods act. I did not originally invoke
both, just the DSR. When the company refused to honour my request for a
refund under the DSR, I then mentioned the SOGA to them in the hope it would
get things moving.

My PC fully satisfies the stated requirements of the mouse. I have tested
the mouse with 2 PCs which use some of the same components, some different.
I have also tried both PCs with the supplied drivers and the latest from the
site (although they were the same ones, i got them and tried just in case
and I couldn't find any others) I've also tried with basic windows drivers
and as a last ditch attempt, with some MS drivers for my old mouse (a
similar spec model). I've also been to the manufacturers website, checked
their FAQs and forums and written to a few other forums, with most of the
replies agreeing that the mouse is faulty.

As for someone comment about "once it's out of the box you've basically
accepted it" that's incorrect. The DSRs were designed in part to allow
people to test or evaluate a product to see if it suits their needs. I
remember having a telephone conversation with someone from T-Mobile about a
new phone i'd bought. I was informed then that it was fine to open and try
the product and could still return it under the DSRs if it was
unsatisfactory, so long as it was returned in it's original condition and
with everything included. So, I've decided that due to the 'problem' I was
having the mouse wasn't suitable for my PC and decided to return it for a
full refund as the DSRs allow. As I say, I didn't mention the SOGA until
several weeks into my correspondance with the company and only as an attempt
to get them moving.

I've built several PCs in my time and fixed many more so I'm not completely
incompetent in these matters as some people seem to be assuming.

As I originally stated, I've explained the situation to someone at Consumer
Direct who assure me I am within my rights and have taken all the necessary
reasonable steps.

The original intention of this post was to let people know about bad service
i've received from a company. They told me that they would refuse to take a
product back unless it was unopened - wrong according to consumer direct.
They then tried to tell me I HAD to contact the manufacturer about the
problem - again, incorrect according to consumer direct. I've returned
faulty and incompatible items to other shops before and NEVER received the
problems I have from stuff-uk.net. I just wanted to let people know that.
That's all.
.