Re: stuff-uk.net - - Horrible service, AVOID THEM!!

On Tue, 10 Jan 2006 09:35:07 +0000, Palindr?me
<sb382638@xxxxxxxxxxxxxxxxxxx> wrote:

>
>Firslty though, are you using it with the latest drivers from the
>manufacturer's web site? It is quite possible, indeed probable, that
>this is not a hardware fault, but a software (drivers) one. If the mouse
>stops when you bend or twist the cable in a certain way, that is rather
>different...
>
>Have you tried it under a different operating system to see if it works
>fine, there? A quick Linux running from CD should do the trick..Does it
>work on a baseline operating system, specified on the box, built only
>with accredited hardware and software?
>
>You are mixing up two sets of rights.
>
>The DSR ones, which basically allow you, a non-business customer, to
>reject something you don't like. This has nothing to do with whether it
>has faults, or not. However, to greatly simplify things, once you start
>using the thing, you have basically accepted it and these rights do not
>apply.
>
>Then there is the SOGA. Which does cover goods that don't work or are
>not fit for purpose. Which does give you the right to reject something
>that doesn't work or to have it replaced or repaired, (certain
>conditions apply).
>
>You need to be clear with the company which rights you are invoking. And
>why you think you are claiming entitlement to a full refund and not a
>repair/replacement.
>
>Incompatability with your system (or your friend's) is not a reason to
>be able to claim under SOGA. Unless you stipulated the system/software
>with which you intended to use the item and they stated that it would
>work with such a system/software. They are perfectly within their rights
>to refuse to refund or even replace or "repair" it - if it has no fault
>other than incompatability with a system that they did not warrant that
>it would work with.
>
>What you need is a professional, expert, opinion as to whether it is
>faulty or not. If it is not - tough. If it is and the fault is do to
>design, or manufacturing, or component failure and not due to
>mishandling or misuse, then you will get a full refund, including
>carriage costs. You just need to be very clear with the company exactly
>what rights you are invoking and why you should get a refund. If the
>manufacturer's drivers are faulty - so that it will not work with a
>baseline operating system stated on the box, installed on Microsoft
>accredited system components - then this is arguably a fault.
>
>Where to get an expert, professional, opinion? Know any CISPs? CEngs?
>University (eg faculty of electronics) teaching staff? At a pinch, you
>could take it to a local, small, computer shop..
>
>I would suspect, and probably you think also, that it *is* working
>electronically - but that the manufacturer-supplied drivers have bugs.
> So getting the mouse repaired or replaced is going to get you
>nowhere. Hardly the retailer's fault. Use different drivers. Or provide
>expert proof that it would not work in any typical/baseline system,
>specified on the box.

I think you are rather overstating the responsibilities of the
consumer. It is a *mouse* for heavens sake - it works or it doesn't
work. It's not the customers responsibility to obtain and install
drivers - it has to work *as supplied* or it's faulty.

Regards,
vj
.

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