Re: Ebuyer are recalling Kebo UPSs

TimB wrote: 
Linker3000 wrote:


Agreed about the software - my problem is that I have a total of 6 units
on 6 sites attached to linux-based servers and so I will have to visit
each site to shut things down and remove the units - I have asked our
eBuyer business account manager (yes, really!) to try and arrange
advance replacement so I can swap out the UPSs rather than make 2 visits
and leave the servers without protection in between.



How exactly do you _get_ a business account manager? We order a fairly
hefty amount of kit, but currently only a few percent of that comes
from eBuyer, purely because our main supplier has an account manager,
and eBuyer denied that they offer such a service when we asked them. If
they did have someone we could complain at to get things done, they'd
get a hell of a lot more of our business.


They will have denied having them, it only recently the new owners
decided to set the department up. They headhunted a guy from Insight to
setup & run the department, his first recommendation was to close the
department down until the warehouse could actually ship the correct
items. As they still can't do that, if you have a manager you're okay,
if you want one they deny all knowledge. Once they are in the new
warehouse everything is supposed to change so they can't make mistakes.
We all shall see, however if you want to spend mega bucks with them I
suggest you try an enote, somebody who can actually be bothered to read
may pick it up.
.

Relevant Pages

  • Re: Ebuyer are recalling Kebo UPSs
    ... > on 6 sites attached to linux-based servers and so I will have to visit ... How exactly do you _get_ a business account manager? ... from eBuyer, purely because our main supplier has an account manager, ...
    (uk.comp.vendors)
  • Re: Ebuyer are recalling Kebo UPSs
    ... on 6 sites attached to linux-based servers and so I will have to visit each site to shut things down and remove the units - I have asked our eBuyer business account manager to try and arrange advance replacement so I can swap out the UPSs rather than make 2 visits and leave the servers without protection in between. ... we also have a trade account where ebuyer invoice us for goods about a week after delivery. ...
    (uk.comp.vendors)
  • Re: Ebuyer are recalling Kebo UPSs
    ... Kudos to eBuyer for efficiently following through on the recall - it is catalogued as an eBuyer product. ... on 6 sites attached to linux-based servers and so I will have to visit each site to shut things down and remove the units - I have asked our eBuyer business account manager to try and arrange advance replacement so I can swap out the UPSs rather than make 2 visits and leave the servers without protection in between. ...
    (uk.comp.vendors)