Re: Ebuyer are recalling Kebo UPSs

Linker3000 wrote:

> Agreed about the software - my problem is that I have a total of 6 units
> on 6 sites attached to linux-based servers and so I will have to visit
> each site to shut things down and remove the units - I have asked our
> eBuyer business account manager (yes, really!) to try and arrange
> advance replacement so I can swap out the UPSs rather than make 2 visits
> and leave the servers without protection in between.

How exactly do you _get_ a business account manager? We order a fairly
hefty amount of kit, but currently only a few percent of that comes
from eBuyer, purely because our main supplier has an account manager,
and eBuyer denied that they offer such a service when we asked them. If
they did have someone we could complain at to get things done, they'd
get a hell of a lot more of our business.

.

Relevant Pages

  • Re: Ebuyer are recalling Kebo UPSs
    ... on 6 sites attached to linux-based servers and so I will have to visit each site to shut things down and remove the units - I have asked our eBuyer business account manager to try and arrange advance replacement so I can swap out the UPSs rather than make 2 visits and leave the servers without protection in between. ... They headhunted a guy from Insight to setup & run the department, his first recommendation was to close the department down until the warehouse could actually ship the correct items. ...
    (uk.comp.vendors)
  • Re: Ebuyer are recalling Kebo UPSs
    ... on 6 sites attached to linux-based servers and so I will have to visit each site to shut things down and remove the units - I have asked our eBuyer business account manager to try and arrange advance replacement so I can swap out the UPSs rather than make 2 visits and leave the servers without protection in between. ... we also have a trade account where ebuyer invoice us for goods about a week after delivery. ...
    (uk.comp.vendors)
  • Re: Ebuyer are recalling Kebo UPSs
    ... Kudos to eBuyer for efficiently following through on the recall - it is catalogued as an eBuyer product. ... on 6 sites attached to linux-based servers and so I will have to visit each site to shut things down and remove the units - I have asked our eBuyer business account manager to try and arrange advance replacement so I can swap out the UPSs rather than make 2 visits and leave the servers without protection in between. ...
    (uk.comp.vendors)