Re: Aria avoid issuing RMA for certain line items...

Lordy wrote: 
Digimate TFT just went on the blink. Went to do an RMA, clicked on the
Order and the page listed all the items with checkbox'es so I could select
which ones to RMA... but ...

The Digimate monitor did not have a check box, but text indicating I
should deal with Digimate directly!! This seems to indicate Aria's
general direction re. customer service!


Urgh. That doesn't surprise me one bit actually.

Although it would invalidate my statutory rights if I proceed, I did call
Digimate who would pick it up next day, and they seemed quite helpful,
answered the phone quickly...

Don't under any circumstances accept a replacement from Digimate directly without thinking long and hard about the consequences. It does indeed weaken your position under the Sale of Goods Act.

How long have you had the monitor?
.

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